09 bid's Privacy Policy

1. Introduction

09 bid is an online gaming and betting platform serving users in Bangladesh. We believe your personal information is your asset — and it is our responsibility to handle it with the greatest care.

This Privacy Policy ("Policy") applies to users ("user" or "you") of 09 bid's website and mobile application. By reading this policy, you will learn what information 09 bid holds about you, how it is collected, and what measures are taken to protect your interests.

By registering an account on 09 bid or using our services, you are agreeing to the terms of this policy. Reading our Terms and Conditions will give you further details about the overall agreement for using the service. This policy does not create any additional obligations on you — it is purely for transparency.

2. Types of Information Collected

09 bid may collect the following types of information:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — to confirm 21+)
• National ID number or passport number (for KYC verification)
• Mobile number and email address

2.2 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay — for deposits and withdrawals)
• Transaction history and amounts
• Records of deposits and withdrawals

2.3 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Login and logout times and dates
• Pages and features used on the site (session data)

2.4 Gaming Activity Information

• Betting history, win/loss records, and balance changes
• Records of bonus and promotion usage
• VIP level and points information

2.5 Communication Information

• Records of live chat and email support conversations
• Complaint and feedback information

3. How Information Is Collected

09 bid collects information in the following ways:

3.1 Information Provided Directly

Information you provide yourself at the time of account registration — such as your name, mobile number, email address, and identity verification documents — is collected directly. Your mobile banking details provided during a deposit or withdrawal also fall into this category.

3.2 Automatically Collected Information

When you use 09 bid's website or app, certain information is automatically collected through technical means. This includes cookies, log files, and web beacons. This information is primarily used to ensure the site's functionality and security.

3.3 Through Third Parties

During the identity verification process (KYC) or for the purpose of fraud prevention, 09 bid may sometimes verify information through trusted third parties. Even in such cases, the confidentiality of your information is maintained.

4. Purpose of Using Information

09 bid uses your information only for the following legitimate purposes:

• Account management: For creating accounts, login security, and identity verification.
• Financial transactions: For accepting deposits, processing withdrawals, and maintaining transaction records.
• Service improvement: To analyse user experience and improve the quality of the site.
• Customer support: To resolve issues and provide assistance via 24/7 live chat and email.
• Bonuses and promotions: To correctly deliver applicable offers and rewards.
• Security and fraud prevention: To prevent account hacking, money laundering, and other misuse.
• Responsible gaming: To identify unusual or risky gaming behaviour and take steps to protect users.
• Legal compliance: To comply with relevant laws and regulations.

09 bid never sells your information to third parties. The use of information is always limited to the purposes described above.

5. Data Storage and Security

09 bid uses industry-standard technical and administrative measures to protect your information. The key features of our security infrastructure are:

• SSL encryption: All data transmitted through the website and app is encrypted using SSL technology.
• Secure servers: Your information is stored in secured data centres with no unauthorised access.
• Access control: Only authorised staff can view your information, and only for specific needs.
• Regular security audits: Regular security audits are conducted to identify system vulnerabilities.
• Two-factor authentication (2FA): OTP verification is available as an additional security layer for your account.

The retention period of data depends on the type of information. Even after an account is closed, some data may be retained for a specified period due to legal obligations. Once no longer needed, data is securely deleted.

While 09 bid takes every precaution, it is not possible to guarantee 100% security when transmitting data over the internet. You are therefore advised to keep your password confidential and avoid logging in from unfamiliar devices.

6. Sharing Information with Third Parties

09 bid does not sell, rent, or freely distribute your personal information to third parties. However, limited information may be shared in specific circumstances:

6.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), KYC verification providers, and technology infrastructure service providers may process certain information. All such partners are contractually bound to comply with 09 bid's privacy standards.

6.2 Legal Obligations

If disclosure of information is required due to a court order, government investigation, or other legal obligation, 09 bid is bound to fulfil that legal duty.

6.3 Fraud Prevention and Security

Relevant information may be shared with the appropriate authorities for the purpose of preventing money laundering, fraud, or other unlawful activities.

6.4 Business Restructuring

In the event of a merger or acquisition of 09 bid's business, user information may be transferred to the relevant new entity. Users will be informed in advance in such cases.

7. Cookie Policy

Cookies are small text files stored in your browser. 09 bid's website and app use cookies for the following purposes:

• Essential cookies: To maintain login sessions and ensure the core functionality of the site.
• Functionality cookies: To remember your language preferences and account settings.
• Analytics cookies: To analyse site usage patterns and improve the service.
• Security cookies: To detect and prevent fraudulent activity.

You can disable cookies from your browser settings. However, doing so may limit some features of the site and may complicate the login process.

8. Your Rights

As a 09 bid user, you have certain important rights over your own information:

8.1 Right to Access

If you wish to know what information 09 bid holds about you, we are obliged to inform you. Please contact our support team for this purpose.

8.2 Right to Correction

If there is incorrect information in your account, you can request that it be corrected. This request can be made through our 24/7 live chat and email support.

8.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, some data may need to be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. Please contact the support team to opt out of any such communications.

8.5 Right to Close Your Account

You can close your account at any time. You can also manage your gaming activity using the self-exclusion and limit-setting options described in the Responsible Gaming section.

9. Protection of Minors

09 bid strictly follows a 21+ age policy. No one under the age of 21 is permitted to open an account or use the service. Age verification at the time of registration is mandatory.

We do not knowingly collect any information from minors. If it is confirmed that we hold information belonging to a minor, that information will be promptly deleted and the account will be closed.

Parents or guardians who have concerns may contact our support team. You can find more information about the organisation's commitments and standards on our About Us page.

10. Changes to This Policy

09 bid may update this privacy policy from time to time. If any significant changes are made to the policy, users will be notified in the following ways:

• The updated date on this page will be changed.
• A notification will be sent to your registered email or mobile.
• A notification will be displayed after you log in to the site.

Continued use of the site after changes are made will be taken as your acceptance of the new policy. You are therefore advised to check this page regularly.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact the 09 bid support team:

• Live Chat: Available 24/7 from any page on the site.
• Email: [email protected]

Our support team can assist in both Bengali and English. We will do our best to respond promptly to any requests related to your personal information.

You can also visit our FAQ section for answers to common questions — it covers account, payment, and security topics in plain language.