Safe and Informed Betting

09 bid – Responsible Gambling means staying in control

09 bid believes that sports and casino betting is entertainment, not a source of income. To help every player enjoy themselves within their means, we provide a range of safety tools and support options.

For ages 21+ only

The Basics

Why Responsibility Matters

Online betting and casino gaming have become a popular form of entertainment for many people in Bangladesh. But like any form of entertainment, it has its limits. 09 bid always wants its players to play with awareness and in a healthy way — without chasing losses or going beyond their budget.

Our terms and conditions make it clear that no one under 21 may open an account or place bets on this platform. Age verification is not just a rule for us — it is our commitment to protecting minors.

The key point of responsible gambling is that the game stays under your control, not the other way around. If at any moment you feel the game is getting out of control, use our tools or get help through 09 bid's 24/7 live chat.

              Remember: Betting is not part of any financial plan. Winning or losing on every bet is a matter of equal probability. Placing more bets in the hope of recovering lost money is a dangerous habit.
            

Under our privacy policy, your account information and gaming history are kept completely secure and confidential. When you use responsible gambling tools, they are recorded on your account and only you can change them.

09 bid's Commitment

Age verification for 21+ is mandatory
Option to set deposit limits
Self-exclusion option always available
Option to activate a cooling-off period
24/7 support in Bengali
Option to view gaming history
Option to temporarily close your account

Stay Protected

Self-Control Tools

These tools can be activated at any time from your 09 bid account settings. If you have trouble activating any tool, contact us directly via live chat or email.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and increasing it requires a set waiting period.

Session Time Limits

Set a time limit for each gaming session. When the time is up, the platform will automatically log you out so you do not spend more time than intended.

Cooling-Off Period

Take a temporary break from your account — from 1 day up to 6 weeks. During this time it will not be possible to place bets or make deposits.

Self-Exclusion

Choose self-exclusion for a longer break. Your account can be closed for 6 months, 1 year, or permanently. A new account cannot be opened during the exclusion period.

Gaming History Review

Log in to your account to view the full history of your bets, wins and losses, and deposits. Understanding your own spending pattern helps you make responsible decisions.

Bet Limits

Limit the amount of a single bet or your total weekly bets. This reduces the risk of large losses from impulsive decisions.

Stay Alert

Recognise the Signs of Problem Gambling

If you notice any of the following signs in yourself or someone you know, it is time to seek help.

Trying to recover lost money

Placing more bets right after a loss to try to make up for it — this is the most common sign of problem gambling.

Spending more than planned

Setting a specific budget each time but repeatedly going over it and feeling regret afterwards.

Impact on daily life

Spending more time on betting by cutting back on time with family, work, or study, and making excuses to yourself.

Gambling with borrowed money

Borrowing money from friends, family, or others to keep betting.

Hiding gambling activity

Keeping your betting habits secret from family or close ones, or lying about it.

Emotional instability

Feeling anxious, irritable, or restless when unable to play — this is a clear sign of dependence.

Get Support

Where to Find Help

If you feel there is a problem, you do not have to face it alone. Help is available through any of the following.

09 bid Live Chat Support

Bengali-language support is available 24 hours a day, 7 days a week. Our representatives can help with account limits, self-exclusion, or any responsible gambling matter.

Family and Close Ones

Tell a trusted family member about your situation. Support from someone close to you can often be the most effective help.

Professional Counselling

Speak with a mental health professional or a counsellor experienced in behavioural addiction. Professional counselling is confidential and effective.

To contact the 09 bid support team, reach out via live chat or email. Our representatives provide support in both Bengali and English, and all conversations are completely confidential.

If you are concerned on someone else's behalf — such as a family member who is spending too much time or money on gambling — please contact us as well. While we cannot share direct information about their account, we can guide you on the right steps to take.

Our Position

09 bid's Commitment and Policy

09 bid never promotes its services to minors. Our advertising and communications are always directed at audiences aged 21+. If any account is suspected of being held by a minor, it is suspended immediately.

Players who have self-excluded are not given the option to rejoin with a new account. Promotional communications are also stopped for the duration of the exclusion.

Our FAQ has a detailed step-by-step guide on how to use the responsible gambling tools.

Safe Gambling Habits

Set a budget before you start betting and stick to it.
Treat any money lost as the cost of entertainment.
Never gamble with borrowed money or funds meant for bills, groceries, or education.
Do not bet when you are tired, emotionally distressed, or under the influence of alcohol.
Use session time limits and deposit limits regularly.
Keep gambling enjoyable — not a source of pressure or obligation.

Questions and Answers

Responsible Gambling FAQ

No, activating self-exclusion keeps your remaining account balance safe. Withdrawal can be completed after the exclusion period ends or through 09 bid support.

Lowering a deposit limit takes effect immediately. However, raising a limit requires a set waiting period — usually 24 to 72 hours — to prevent impulsive decisions from increasing the limit.

Cooling-off is a short-term break — from 1 day up to 6 weeks. Once the period ends, the account is reactivated automatically. Self-exclusion is a longer-term decision — 6 months or more — and at the end of the period you must contact 09 bid support to request reactivation.

Account changes are not made on direct requests from third parties, as the account holder's privacy is important to us. However, if a family member is concerned, they can contact 09 bid support and we will guide them on the right steps to take.

If age verification shows the user is underage, the account is closed immediately and no transactions can be completed. Any deposited funds are handled in accordance with our terms and conditions.

A new account cannot be opened while self-exclusion is active. 09 bid does not allow new accounts to be opened under the same person's name or with the same details. It is our responsibility to uphold the purpose of the exclusion.